At Fonix Spirit, each piece of jewelry carries healing energy and is handcrafted with care. We want you to feel connected and satisfied with your purchase.
Note: Because each piece is made with natural gemstones, slight variations in color or texture are part of their unique healing beauty and not considered defects.
Yes. We ship to most countries worldwide. Shipping fees and estimated delivery times will be shown at checkout.
Absolutely. Once your order begins its journey, you’ll receive an email with a tracking link—so you can follow every step until it safely arrives.
Please reach out within 48 hours with photos of the item and packaging. We’ll guide you through a replacement or refund—your peace of mind is always our priority.
Customized and engraved items are created especially for you, carrying a unique vibration. Because of this, they cannot be returned.
Refunds are usually processed within 7–10 business days after we receive and carefully inspect your return. Funds will be sent back to your original payment method.
It depends on your location:
– Ireland & EU: No customs duties apply.
– UK: Customs duties, VAT, or additional fees may apply.
– Rest of the world: Customs or import taxes may apply, depending on your country’s regulations.
No. Customs duties, import taxes, and related charges are not included in the total you pay at checkout.
If customs fees are not paid, the parcel may be returned to us or destroyed by customs. In such cases, shipping costs cannot be refunded, and item refunds are only possible once the product is safely returned to Fonix Spirit.
Unfortunately, we cannot cover or reimburse customs or import duties. These charges are set by local customs authorities.
We recommend checking with your local customs office before placing an order, so you’ll know exactly what to expect.
